Privacy Policy

1. Introduction

SecureInsights ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI deployment services and visit our website.

This policy applies to all users of our services, including visitors to our website, customers using our SaaS platform, and enterprise clients with on-premise deployments.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name, email address, and contact information
• Company name and job title
• Account credentials and billing information
• Communication preferences
• Support requests and feedback

2.2 Usage Data

We automatically collect certain information about your use of our services:

• Log data including IP addresses, browser type, and access times
• Service usage metrics and performance data
• Feature usage and configuration settings
• Error logs and diagnostic information

2.3 Customer Data

For AI processing services, you may upload or process data through our platform. This "Customer Data" remains under your control and ownership.

3. How We Use Your Information

3.1 Service Provision

We use your information to:

• Provide, operate, and maintain our services
• Process transactions and manage billing
• Provide customer support and technical assistance
• Authenticate users and prevent unauthorized access

3.2 Service Improvement

We may use aggregated, non-personal information to:

• Analyze service usage patterns and performance
• Develop new features and improve existing ones
• Monitor system security and reliability
• Conduct research and analytics

3.3 Communication

We may use your contact information to:

• Send service-related notifications and updates
• Respond to inquiries and support requests
• Provide important security or policy updates
• Send marketing communications (with your consent)

4. Customer Data Processing

4.1 Data Ownership

You retain all rights, title, and interest in your Customer Data. We do not claim ownership of any data you upload, process, or store using our services.

4.2 Processing Limitations

We process Customer Data solely to provide our services as instructed by you. We do not:

• Use Customer Data for our own purposes
• Share Customer Data with third parties (except as required for service provision)
• Train our models or algorithms using your data
• Store Customer Data longer than necessary for service provision

4.3 Data Location and Security

For SaaS deployments, Customer Data is processed in secure cloud infrastructure with encryption in transit and at rest. For on-premise deployments, all Customer Data remains within your designated infrastructure.

5. Data Security

5.1 Security Measures

We implement industry-standard security measures including:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Network security and monitoring systems
• Employee security training and background checks

5.2 Data Breach Response

In the event of a data breach, we will promptly investigate and notify affected users and relevant authorities as required by applicable law.

6. Data Sharing and Disclosure

6.1 Service Providers

We may share information with trusted third-party service providers who assist in operating our services, including:

• Cloud infrastructure providers
• Payment processors
• Customer support platforms
• Security monitoring services

6.2 Legal Requirements

We may disclose information if required by law, regulation, or legal process, or to protect the rights, property, or safety of SecureInsights, our users, or others.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction.

7. Data Retention

7.1 Personal Information

We retain personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, or as required by law.

7.2 Customer Data

Customer Data is retained according to your service agreement and deleted upon request or termination of services, unless longer retention is required by law.

8. Your Rights and Choices

8.1 Access and Correction

You have the right to access, update, or correct your personal information. You can make these changes through your account settings or by contacting us.

8.2 Data Portability

You can export your Customer Data at any time through our platform or by requesting assistance from our support team.

8.3 Deletion

You may request deletion of your personal information, subject to certain legal limitations. Customer Data can be deleted at any time through our platform.

8.4 Marketing Communications

You can opt out of marketing communications at any time by following the unsubscribe instructions in emails or contacting us directly.

9. International Data Transfers

If you are located outside the United States, please note that we may transfer your information to and process it in the United States and other countries. We implement appropriate safeguards to protect your information during international transfers.

10. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Cookies and Tracking Technologies

11.1 Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.

11.2 Analytics

We use analytics services to understand how our website and services are used. These services may collect information about your visits and usage patterns.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

13. European Privacy Rights (GDPR)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to object to processing and the right to file complaints with supervisory authorities.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the "Last updated" date. Continued use of our services after changes become effective constitutes acceptance of the revised policy.

15. Contact Information

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

• Email: privacy@secureinsights.ai
• Data Protection Officer: dpo@secureinsights.ai
• Address: San Francisco, CA, United States